Q. Where do you ship from and how long will it take to get my order?

A. We ship from CT using the USPS First Class service unless otherwise specified.  It generally takes 5 - 7 business days to produce and ship your order, and then please allow 5 - 7 business days for the Postal Service.  We make every effort to ship as fast as we can, but please keep in mind that most items are made to order.

Q. What happens if my bracelet breaks?

A. Elastic can be a very fickle material, especially in warmer climates where you may be in and out of air conditioning, or any rapid temperature changes.  If it should break, please gather all pieces, and email us at hello@brettlauren.com for an RA #.  We don't charge to re-string, only $4.85 shipping back to you for which you will receive an invoice.

Q. I received one of your pieces as a gift and the color isn't me.

A. Not a problem, as long as it's within 14 days, we are happy to make an exchange and make sure you have a piece you will love wearing!

Q. I ordered the wrong size/need a different size.

A. Easy to take care of!  Email us at hello@brettlauren.com for an RA # and let us know how many more, or how many fewer beads you need. Once we receive the original style, we'll send you an invoice of $4.85 for return shipping.

Q. What is your Return Policy?

A. We offer merchandise credit for the amount of the piece, exclusive of taxes and any additional shipping costs that may have incurred.  We do not return currency in any form.

Q. How do I care for my pieces?

A. Always remove jewelry before swimming, exercising, and applying soap, perfume, make-up, lotions, and hairspray as they are all potentially damaging to the finish of plated jewelry.

After wear and before putting away, wipe the jewelry with a clean soft cloth to remove any oils, dirt or makeup.  If needed, use a tiny amount of mild liquid soap, but never jewelry cleaner.  Store in a cloth bag.