Shipping & Returns Policy
Returns | Merchandise Credit
We offer a merchandise credit for the amount of the piece, exclusive of taxes and any additional shipping costs that may have incurred. We do not return currency in any form.
Our Shipping Policy
Hello and thanks for inquiring about shipping policies!
As you know, our products are hand-assembled to order, so we ask that you allow 5 - 7 business days process your order, depending upon the size.
If we have any questions or anticipate a delay in the completion of your order, we will notify you within 24 hours.
Unless otherwise requested, we use the USPS for First Class shipping with the domestic United States.
The charge is $4.85 for up to 4 pieces, $10 for 5 pieces and above.
We ship from CT and depending on where you are in the US, the USPS quotes 3 - 7 business days.
2-3 day USPS Flat Rate Priority shipping is also available for $10.
If you would like us to use another method, such as UPS, FedEx, DHL and the like, we are happy to get quotes for you, or to use your account #.
Please keep in mind that we are not responsible for items damaged or lost by the carrier service. As we cannot control their actions. We will, however, work with you and make every effort to help resolve the issue with the carrier.
Please reach out to us directly at firstname.lastname@example.org or 862.206.6738 if you have additional questions.